It never works! And I am not the only one. You would think somebody would do something about the problem?
It never works! And I am not the only one. You would think somebody would do something about the problem?
The app has not been working for over a month now the way it used to, very frustrated
Ordering was great. Can’t wait to recieve my order and then I’ll review my order. 😊
Can never find my apartment and door speak English so there’s difficulty communicating
This app is driving me crazy. I try to sign in (either both phone # and email address) anf it says the app isn’t working: try again later. Please define “later.” How do I get digital coupons????
The app for online shopping and drive up and go is a game changer , I’m able to keep some independence.
The app overall is really well built and ends up saving us a decent amount on groceries. The few times we have tried grocery pickup however, we just haven’t gotten many of the things we ordered. There is also not a good way to see what they decided not to give you and we just realize we are missing it when we go to cook. Often these items are stable goods too so they are definitely on shelf. Or if not, could easily be substituted for other brands. In the end, curbside ends up costing more, because you lose out on deals when the shopper doesnt add your items, and is just more work in the end.
I use the Shaws all all week to add items that I think of here and there and then I place my pick up order. I’m so happy with everything Shaw’s has to offer!
Shaws has some good sales, especially on seafood and meats. The staff at any of the stores are helpful and nice!!
I love this app and use it daily but after the latest update the camera is flipped like you’re taking a selfie and no longer functions as a scanner so you have to manually search for things to get the deals. There’s no way in settings or the app prefs to fix this.
Convenient & cheaper for groceries!!!
I love and appreciate my local Shaw’s! I use my Just for U digital coupons, as well as shopping their weekly sales and save a significant amount of money each week!
You scroll, it updates, suddenly you’re multiple items down the list and you have to scroll up to find where you were. When will this be fixed?
Is awesome
The app will just randomly close when I am using it. I will be in the middle or shopping or following a recipe and have to start all over.
Always great picks Awesome people Thank you so much
I love the app my biggest issue would be the lack of internet connection in store, hopefully that can be worked on, having said that keep doing a great job 🙏🏿
I have to give Shaw’s a shout out for making couponing, meal planning, grocery shopping and order pick up as simple as it gets. The app is easy to use and I have loved every recipe that I’ve tried! There are great ideas on there, and many of which I haven’t even come across on Pinterest or cook books. I love that they added the chat feature so you can help with substitutions as your shopper shops. Pick up is always prompt and friendly.
This app is unbelievably helpful! In such a busy world, having this option to get your groceries is beyond helpful and takes a weight off my shoulders!
If you’re within the store and you want to clip coupons and asked you if you want to continue as guest, you try to sign in and it just stalls and spins and then locks you out for an hour when you watched it try and sign in one time it says too many attempts What a joke. The app never works properly or it’s a crapshoot. I have the most up-to-date iPhone cause I have to switch to Stop & Shop. Also, their customer service is a joke between options. It takes about three minutes for them to get to the next option. You won’t get to talk to anyone. and I can guarantee you they won’t post this review. When you search within reviews and you look at most recent, the most recent was three years ago
The “search products, deals, and recipes” does not work. It freezes the app and you need to completely close it out. The shop by category feature gives an error message that the app cannot load the page. Please fix. I use these features all the time.
Allow the user to lock in their regular store…it is a pain to have to indicate which store they will be shopping at…
I was find everything and good deals.
It just keeps getting better. Love that they brought back notes for the shoppers, makes swaps much more fluid. Quick adds with previously purchased section makes shopping for my weekly needs very easy. Love that Shaws kept the shopping free after Covid- I will always go to Shaws first because of this. We’re a very busy young family and we both work stressful full time jobs- this option makes our lives so much better.
3/28/25 still doesn’t open 1st try. Takes 2 211/15/24 updated app. app still won’t fully open. It does force close itself and I have to try again and it usually opens. Not sure why it takes 2X to open. 9/8/24 thought last few updates would fix this problem. App won’t fully open. Need to force close then retry every single time. 6/6/24 app doesn’t work anymore since last update. Wont open. Gives a few different error codes every time I try
I rarely leave reviews but had to for shaws app. The meal plan feature and all the different places it provides recipe ideas is SO great! Makes it easy to shop recipe ingredients or find recipes for ingredients you buy. Recipes come out great. Buy again is also great. This app makes my life easier! 5/5!
We do not have a card on file and now we can’t use the app.
Barcode scanner wont scan the “savings” coupon on their labels. Good job with the bait and switch
It’s so much easier to shop on the App!
Shaws: always a leader in making you jump through hoops just to get a reasonable price. I cant afford to shop there without using this clunky time-wasting app. Could you just offer better prices? I get better deals at the competitors without any of this rigamarole!
15 minutes to download! Not interested!
I was able to find what I needed. Prices reasonable.
Your meat department is absolutely the best! Thank you!
Your chatbots are not useful. Why would I pay to write a review?? No. Here, I’ll write my review for free. The Bath, ME location (store number 553) is the ABSOLUTE WORST when it comes to prepared foods. They only make available foods that expire the very last day to sell them-mind you, it was made ahead of time; it’s no longer fresh. So, today I bought an Italian sub. It expires today, but it already expired. The ham smelled foul and was slimey. The tomatoes have rotted: gone clear and melted. The cheese turned to paste. I figure they added ranch dressing to mask all of this? Ranch? On an Italian sub??? This isn’t my first bad experience, I can be very accepting….but! Lobster rolls over cooked and bitter, sandwiches much like the one I bought today. Rotisserie chickens over cooked to the point of jerky (I’m sure it has to do with being left to heat and being dehydrated) I figure convenience makes for poor quality-even though competitors are further away, they’re only a couple miles further and I’ve ALWAYS experienced better quality prepared foods from Hannaford and market basket. Literally 2 more miles traveling to either store.
I ordered Japanese rice and you substituted it with store brand medium grain rice but I know you have the rice I ordered, and you didn’t even let me choose the substitution. Terrible service.
Plymouth store very clean , well stocked and friendly employees . Especially like the well stocked produce section
Terrible update to user experience.
Usually happy with Shaw’s, got a mispick tonight on a pickup order. At first they said the lemon muffins were out, then they said they found them, but when I got home I got pistachio instead of lemon. I hate pistachio . Oh well, if that’s the worst part of my day, I guess I’m still doing alright
I love the deals and how you can use your points to redeem a discount or free items I love Shaws
Delivery did not show up
People either know Shaws is the most over-the-top wallet and quality friendly, or they are wildly in the dark. I don’t know what creates this divide but they should all look into using the app and all its super useful features- ESPECIALLY if you use an Apple Watch, regardless of how fitness oriented you are! A feature request: I understand there’s marketing push from certain big food manufacturers, but consider adding a “hide” feature for products—whether it’s because someone is on a diet and trying to avoid temptation or simply 100% certain they will NEVER buy an item and want to clear up the clutter, tailored shopping experiences are a big selling point now so make it happen❣️
Please don’t make my bags too heavy
Shop 2x a week at Shaws love being a 4 u. Member makes shopping get rewards and bigger deals.
Shaw’s is the best!
App works well everywhere EXCEPT in the store!!
I love this store and the sales they have
Hay variedad de productos usa la app de la tienda y te sorprenderás de las promociones
I like the app when it works, but it goes through periods where the app itself will load but if you try to search or navigate you just end up with a blank screen that appears to be loading. The app is updated in my phone, I’ve uninstalled and reinstalled, and I’ve rebooted my phone in attempt to fix it. Occasionally reinstalling the app will fix the problem but you shouldn’t have to do this constantly for the app to work. I currently cannot navigate the app yet again and none of the fixes are working. It’s frustrating when I’ve paid for FreshPass because I am usually ordering for pickup or delivery but I am increasingly unable to use it because the app itself doesn’t work.
So many deals at Shaws can’t be beat and our family loves the savings! I only wish the App worked in the store. If I have forgotten to add a deal prior to going to Shaws, it is very frustrating to add it in store.